Message From The Principal
We have received a large amount of parent questions in recent weeks, particularly relating to requests for a change in learning option. This has led to the school telephones becoming very busy and we have not been able to answer all calls. Please accept my apologies if this has been your experience. We have taken a number of steps to address this and provide a better service to parents.
Firstly, we have added extra staff to answer phones each day. Secondly, we have changed our telephone menu. If you select 1 for Arabic or 2 for English, you will now be given a list of 9 departments that you can get through to directly. Finally, we have monitored the Frequently Asked Questions (FAQ) by parents over the first two weeks of term. For your convenience, please find attached answers (in Arabic and English) to most of the questions that are asked on the telephone as this may save you having to make a call.
I hope that these steps improve the overall experience for parents and allow us to improve our service to you. We remain committed to not only providing the best education in Fujairah, but also the best parent communication and parent experience. If you have any further feedback, please contact [email protected] or let us know through one of our regular parent surveys.