الأسئلة المتكررة خلال أزمة كوفيد-19

لقد قمنا بتلقي عدد كبير من الأسئلة المتعلقة بتغيير اختيار التعليم من جهتكم في الأسابيع الماضية مما أدى إلى ضغط شديد على خطوط هاتف المدرسة وعدم تمكننا من استقبال جميع مكالماتكم. إذا كنتم قد واجهتم هذه المشكلة فاسمحوا لي أن أقدم لكم خالص أعتذاري وأود ايضاً إعلام حضراتكم أننا قمنا بإتخاذ بعض الخطوات لمعالجة هذا الأمر وتقديم خدمة أفضل لأولياء الأمور.
 

في البداية قمنا بإضافة موظفين إضافيين للرد على الهواتف كل يوم. في المرحلة الثانية قمنا بتغيير قائمة الهاتف الخاصة بنا، إذا قمتم باختيارالرقم 1 للغة العربية والرقم 2 للغة الانجليزية، فستحصلون الآن على قائمة من 9 أقسام يمكنكم الوصول إليها مباشرةً. وأخيراً قمنا بحصر الأسئلة المتكررة (FAQ) التي تلقيناها من قبل أولياء الأمور على مدار أول أسبوعين من الفصل الدراسي الثاني.
يرجى الاطلاع على إجابات الأسئلة المرفقة (باللغتين العربية والانجليزية) لمعظم الاسئلة التي يتم طرحها عبر الهاتف حيث قد يوفر ذلك على حضراتكم الحاجة الى إجراء المكالمات الهاتفية.
 
 أتمنى أن تساعد هذه الخطوات في تحسين التجربة العامة لأولياء الأمور وأن تسمح لنا بتحسين خدمتنا لكم. لانزال ملتزمين ليس فقط بتقديم أفضل تعليم في الفجيرة ولكنً بتقديم أفضل تجربة وتواصل مع أولياء الأمور أيضاً.
إذا كان لديكم أي ملاحظات أخرى، يرجى التواصل على [email protected] أو إعلامنا من خلال أحد استطلاعات الرأي المنتظمة الخاصة بأولياء الامور.

 

  • When can parents enter the school?

    Parents are allowed to enter school only from 2:15pm to 3:30pm, with no exceptions. This is following the MOE regulations that strictly forbid the entry of parents while students are in school, for Covid-safe reasons. 

  • Can parents who come at 11:00 to pick up KG students enter school Reception/ Registration/ Accounts, or for books and uniform?

    No. Parents are allowed to enter school only from 2:15pm to 3:30pm, with no exceptions. This is following the MOE regulations that strictly forbid the entry of parents while students are in school, for Covid-safe reasons.

  • When will 2021-2022 student registration open?  

    Registration for 2021-2022 is now open, to register your child, fill in the ‘Online Student Enquiry and Registration’ form then an acknowledgement email containing the next step will be sent to the email address you provide. You may contact our Admissions office directly by dialing 09-2014000 at any time and selecting option 1. 

  • Is the school conducting interviews for 2021-2022 new joiners?  

    Yes. After completing the registration process for your child, you will be informed of the date set for interview. 

  • What are the documents needed to register a new child?

    • 1 copy of child’s passport with UAE residence visa
    • 1 copy of child’s and parents’ Emirates ID cards
    • Original Emirates ID cards of child and parents
    • 1 copy of Family Book/Khalasat Alqaid (UAE Nationals only)
    • 2 copies of child’s Vaccination Record 
    • 4 recent passport size photographs of the child
    • Most recent school reports from previous school
    • Original Transfer Certificate (duly attested, before start of school)
  • What is the process for book collection?

    Most books are available at the start of each term. Books from MOE usually arrive shortly after the start of term. The school sends a notice about MOE book distribution as soon as they are delivered. MOE book delivery dates are outside the school’s control. 

    At the start of each term, notices are given by our Operations Team for general book collection, safely from the multi-purpose hall (MPH) by parents. If general books are not collected by parents in the allocated time slots, they are taken to classes. They can then be taken by students. For students attending classes online, parents should wait for school notices regarding book collection. This is done safely from the multi-purpose hall. Only parents may collect books in this way. 

    When they arrive, MOE books are only available for collection by parents from the MPH in the time slots communicated by our Operations Team. MOE books are not taken to classes and cannot be collected by students.

  • What is the school’s Fee Payments Policy?

    Fee payments are due in advance on the first day of the year/ term/ month, regular reminders are sent via email and text message (SMS). In addition, school administrative staff will call parents as a further reminder when fees are more than two weeks overdue. 

    You may expect to receive a telephone call from accounts staff, administrative staff, senior leaders or the Principal, to discuss any issues you may be having with payment in order to avoid suspension of students or being blocked from report cards / parent-teacher meetings / transfer certificates.

    You can find the full Fee Payments Policy (in English and Arabic) here.

  • Can my child attend school 100%?

    Yes, but only if there is space in your child’s class. We have worked very hard to be as flexible as possible with class lists, to try and help as many families as possible. But, every parent has the option to choose for their child to come to school up to 50%. This means that if there are not enough parents in your child’s class choosing 100% distance learning, 100% in-school is not possible. The restrictions are MOE rules pertaining to social distancing, maximum room capacity, and covid-safe learning. We cannot break these rules under any circumstances and we are sure that parents will understand that the rules are there for the safety of everyone in our community. 

  • Why did you not do a survey and ask parents to choose an option for Term 2?

    We already have all of the data that we require and we are operating at the maximum limit of our potential flexibility. It is not possible to accommodate all individual requests. 

  • I am a doctor/ teacher/ key worker, or work full-time, and need my child to be in school 100% - is this possible?

    Yes, but only if there is space in your child’s class. We understand that the current restrictions make it very difficult for some families. We have prioritized where possible, but in many classes, we do not have any flexibility as too many parents are now opting for 50% in school, as is their entitlement. If it is possible, we will accommodate requests, but please understand that we must comply with all MOE rules at all times. 

  • My child attended 100% in Term 1 and I have made arrangements for this. Why have you reduced this to 50% in school?

    We have prioritized where possible, but in many classes, we do not have any flexibility as too many parents are now opting for 50% in school, as is their entitlement. The offer of 100% in school is temporary for every case. If parents in any class decide to all opt for learning in-school, we must reduce everyone in that class to 50% to ensure compliance with MOE rules. 

  • I can see online that the class is not full – can my child come to school 100% now?

    We maintain accurate class lists and accommodate all requests, if possible. Our commitment is to have as many children in school as the rules permit. We act with full transparency and work hard to help families wherever possible. Our class lists are accurate. If you see a class online that looks less than 15 students, this is due to the usual reasons relating to student absence on that day. This issue is made more difficult as many students may be awaiting test results, be in temporary quarantine, or may be kept at home as displaying symptoms, or they may be sick for other reasons; student absence on a particular day does not mean that there are spaces available.

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